Everything you need to know

A request is reviewed within three working days of the details and attachments being complete. If you are asked to complete missing details, the period starts again when you resubmit.

For individuals: a copy of the national ID or residence permit and a recent personal photograph. For organisations, add the commercial registration, the VAT certificate and an authorisation letter from the organisation. Further documents may be requested depending on the membership type, and each type's page states them.

Yes — the request is saved automatically as a draft in the member portal, and you can finish it later before the final submission without losing anything you entered.

You receive a message naming exactly which fields or attachments are missing. Once you resubmit, the review period (3 working days) starts again.

For individuals, the application is personal and carries the applicant's own details. For organisations, the application is submitted by the official representative named in the attached authorisation letter.

Applying is completely free. The invoice is issued only after the request is accepted, and the membership is activated only after payment or an approved exemption is recorded. The fees shown include 15% VAT.

mada, Visa and Mastercard, and Apple Pay for instant payment from the member portal, as well as bank transfer, which requires a receipt upload and a manual review.

The finance team reviews the transfer receipt within one working day of it being uploaded, and the outcome reaches you through the notifications.

Eligible refund requests are governed by the refund policy set out in the terms and conditions, and are submitted from the member portal.

Corporate membership includes up to 10 sub-memberships. Each additional sub-membership beyond that limit costs 150 SAR including VAT per member.

The membership enters a 30-day grace period during which your benefits stay active. If the grace period ends without payment, the membership moves to the “expired” state, and it can be reactivated by renewing.

Yes. A membership-type change request is submitted from the member portal, and the fee difference is calculated pro rata against the time remaining on your current subscription.

You receive notifications 60, 30 and 7 days before the membership expires, through the member portal and by e-mail.

From the member portal's “My current subscription” page: the renew button appears well before expiry, with any discount you are due applied automatically.

Yes — from the member portal or by contacting the support team. Any fees already paid are governed by the published refund policy.

Your digital card is issued automatically as soon as the membership is activated, and can be downloaded as a PDF from the “My card” page in the member portal.

Discounts are applied directly against your membership number when you buy from any approved partner — no coupon and no extra step.

No — partner discounts are available from gold membership upwards. See the benefits page for what each type includes.

You can request a reprint from the member portal, and a new copy reaches your registered address within 14 working days.

From the sign-in page, choose “Forgot your password”, and a reset link is sent to your registered e-mail address or mobile number.

From the member portal's “My profile” page, on the details tab — you can update the mobile number and the e-mail address there.

Through the form on the “Contact us” page, or directly on the support numbers and channels listed there.

Your data is stored and handled in line with the privacy policy published inside the terms and conditions.